The front of house staff consists of personnel who deal directly with patrons, including ticket salesmen, ushers, receptionists, and concession stand staff. These staff members are in charge of offering first-rate customer service and making sure that visitors have a good time while they are at the establishment. By observing visitor behavior and alerting management to any problems, they also play a crucial part in preserving the facility’s safety and security.
On the other side, the back of house personnel consists of individuals who are responsible for maintaining the facility’s smooth operation. This comprises facility managers, janitors, security guards, and maintenance people. The facility’s physical infrastructure needs to be maintained, equipment needs to be working properly, and any problems need to be handled by back of house staff.
There are a few crucial qualities to look for when recruiting front-of-house staff. Excellent customer service abilities are a must first and foremost. Employees in the front of the house should be approachable, confident, and skilled at handling client complaints and difficulties diplomatically. Additionally, they must to be dependable, prompt, and capable of handling pressure properly.
A vital part of the front of house team who assists in coordinating and managing daily activities is the assistant front of house manager. They are in charge of overseeing the personnel, making sure that guests’ needs are satisfied, and resolving any problems or issues that may occur. The house manager, who is in charge of supervising every area of facilities management, collaborates closely with them.
Depending on their experience, the size and breadth of the facility they are managing, and other factors, front of house managers in the UK might make a variety of wages. The average yearly wage for a front of house manager in the UK is £28,000, with wages ranging from £20,000 to £40,000, according to Glassdoor.
In conclusion, front- and back-of-house personnel are essential to facilities management. They are in charge of making sure that everyone who enters the building is safe and comfortable, that operations operate efficiently, and that the level of customer service is exceptional. Facilities managers may create a pleasant environment for everyone who comes or works at the facility by recruiting the proper employees and giving them the training and support they require.
The article does not list a single task as being the most crucial for a manager to perform. Instead, it emphasises the significance of front- and back-of-house personnel in facilities management and the necessity of successful interaction and teamwork among various roles and departments within a facility management team. The ability of the manager to supervise and coordinate the work of all staff members to ensure the smooth functioning of the facility is ultimately what determines the success of a facility management team.