The front of house manager in a hotel is in charge of the front desk, guest services, and housekeeping personnel. Throughout their stay, they make sure that visitors’ requirements are addressed and that they are cordially welcomed upon arrival. This can involve anything from scheduling travel and dining reservations to responding to any issues or complaints that visitors may have.
A front of house manager is in charge of budget management and making sure the hotel is running smoothly in addition to overseeing front of house operations. They collaborate closely with other divisions like sales and marketing to market the hotel and boost profits.
A bachelor’s degree in hospitality management or a closely related discipline is often required to work as a front of house manager. But industry experience might also be beneficial. The position necessitates regular interaction with guests and a team of staff, therefore having strong leadership and communication skills is also crucial.
In conclusion, a front of house manager is in charge of overseeing hotel front of house operations, making sure that visitors have a good time and that the hotel is running smoothly. Strong communication and leadership abilities are also necessary for this position, in addition to a combination of education and prior experience in the hospitality sector.