Starbucks is a well-known network of coffee shops renowned for its superior coffee and top-notch customer support. With more than 30,000 locations throughout the world, the chain is still a favorite among coffee drinkers. Using the drive-thru at Starbucks is one of the most common ways to place a coffee order.
According to current figures, orders placed through drive-thrus account for about 80% of Starbucks’ sales. Compared to a few years ago, when only 30% of the chain’s sales came from drive-thru orders, this is a huge growth. The convenience of placing orders from your car and the COVID-19 pandemic, which has made individuals more hesitant to visit crowded indoor areas, have both contributed to the trend toward drive-thru orders.
Employees at Starbucks are taught how to interact with customers in the drive-through in a helpful and efficient manner. They aim to make the ordering process as quick and simple as they can, greeting consumers with a grin and a kind voice. Additionally, they verify that the order is correctly repeated to the client and inquire as to whether there are any other products they would like to include in the purchase.
Speaking with patrons at fast food establishments is a little different than doing so at Starbucks. Fast food workers are taught efficiency and swift movement since these establishments place a premium on quickness. Customers are greeted warmly and asked if they would like to place an order. In order to confirm that the order is accurate, they also make sure to repeat it to the consumer.
Employees in fast food businesses are taught to be amiable and cheerful while meeting customers. With a grin and a warm voice, they welcome customers and may inquire about their day or make a menu recommendation. Overall, the objective is to greet the consumer and give them a satisfying experience.
There has been considerable worry in recent years that fast food outlets are operating more slowly. This is partly because more restaurants are offering more complicated menu items that require more time to prepare. To speed up ordering and shorten wait times, many restaurants are also introducing new technology and systems.
In conclusion, drive-thru orders now account for the bulk of Starbucks revenue, and staff members are taught to assist customers in the drive-thru with friendliness and effectiveness. Employees of fast food establishments are also trained to serve patrons with friendliness and efficiency. Many fast food businesses are using new technology and systems to assist speed up the ordering process and cut down on wait times, even though some may be becoming slower.
I’m sorry, but the given article does not address the relevant question. The drive-thru proportion and sales at Starbucks are the focus of the story. The most popular KFC meal is not mentioned at all.