The Responsibility of a Server: Understanding the Role and Expectations

What is the responsibility of a server?
A restaurant server takes orders, answers questions about the menu and food, sells the restaurant’s food and drinks, takes payment, communicates orders with the kitchen staff, seats customers, and helps with customer service and cleaning. Also known as a waiter or waitress.

As a server, there are certain responsibilities that come with the job. At the most basic level, servers are responsible for taking orders and delivering food and drinks to customers. However, the job goes beyond that, and servers are expected to create an enjoyable dining experience for customers while representing the restaurant in a positive light.

In addition to taking orders and serving food, servers are responsible for maintaining a clean and organized dining area. This includes setting and clearing tables, refilling drinks, and ensuring that condiments and utensils are readily available. Servers must also be knowledgeable about the menu and able to answer customer questions regarding ingredients, preparation methods, and dietary restrictions.

One question that often arises in the realm of server responsibilities is whether or not they add gratuity to the bill. This varies from restaurant to restaurant, but it is common practice for large parties or events. In general, if gratuity is added, it is typically around 18-20% of the total bill. However, if gratuity is not added, it is expected that customers will leave a tip of around 15-20% of the total bill.

Another common question is whether or not servers keep all of their tips. In most cases, servers do keep their own tips, but there are some instances where tips are pooled and distributed among the staff. This is often the case in restaurants with a team-based approach, where servers, bartenders, and busboys work together to provide excellent service.

Speaking of bartenders, another question that often arises is whether or not they make more money than servers. This depends on the specific establishment and the location, but in general, bartenders do tend to make more money than servers. This is because bartenders are responsible for making and serving drinks, which often results in higher tips.

Finally, it is worth noting that busboys do receive tips in many restaurants. While they may not make as much as servers or bartenders, they are still an important part of the team and contribute to the overall dining experience. In some cases, servers may even share a portion of their tips with busboys as a way of showing appreciation for their hard work.

In conclusion, the responsibilities of a server go beyond simply taking orders and delivering food. Servers are responsible for creating a positive dining experience, maintaining a clean and organized dining area, and being knowledgeable about the menu. While there are some variations in tipping practices and earnings among different restaurant staff, all members of the team play an important role in providing excellent service.