Global professional services company Genpact provides full-range business process outsourcing (BPO) services. By outsourcing non-essential company operations to a different service provider, businesses can concentrate on their key capabilities. This approach is known as business process outsourcing, or BPO. BPO services might range from accounting and finance to technical assistance and customer service.
However, knowledge process outsourcing (KPO) entails contracting out high-value, knowledge-intensive operations that call for specialized knowledge and industry-specific expertise. Research and analysis, data mining, and consulting services are frequently included in KPO services. KPO services demand a higher level of experience and understanding than BPO services do.
Simply said, the level of skill necessary to complete the outsourced activities distinguishes BPO from KPO. KPO services demand a higher level of specialized knowledge and skill in comparison to BPO services, which entail standardized, repetitive tasks that may be easily outsourced.
Outsourcing, or using a third party service provider to carry out non-core business operations, is what the “O” in BPO stands for. Three categories of BPO services exist: middle office outsourcing, back office outsourcing, and front office outsourcing. Customer-facing services like customer service and technical support are included in front office outsourcing. Administrative tasks including accounting and finance, human resources, and IT are all included in back office outsourcing. Outsourcing of middle office tasks includes compliance and risk management.
Although the terms BPO and call centers are frequently used synonymously, they are not the same. One sort of BPO service are call centers, which focus on offering technical support and customer care over the phone. BPO services can entail a wide range of non-core corporate operations beyond customer assistance, however call centers are a frequent form of BPO service.
In conclusion, Genpact is a BPO service provider that gives businesses all over the world end-to-end outsourcing services. KPO services entail outsourcing knowledge-intensive procedures that call for specialized expertise and domain knowledge, as opposed to BPO services, which involve outsourcing regular and standardized work. Choosing the best form of outsourcing service for an organization can be made easier by understanding the differences between BPO and KPO.
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