One of the most well-liked trends today is online buying, and eBay is one of the biggest sites for it. eBay gives customers the choice to buy goods from merchants all over the world. However, sometimes the item may arrive damaged when you receive it. In these situations, customers might worry if shipping damage is covered by eBay’s money-back guarantee.
Yes, shipping damage is covered by eBay’s money-back guarantee. The buyer is entitled to a refund or replacement under the eBay Money Back Guarantee program if the item is damaged upon arrival or is otherwise not as specified in the listing. The complete purchase price as well as the initial delivery charges are covered by the guarantee. However, the customer might not be eligible for a refund if they’ve already accepted the product.
Buyers have the option to add insurance to USPS after shipping in addition to eBay’s money-back guarantee. This will give the purchaser extra security in the event that the item is misplaced or harmed in transit. Buyers can add insurance at the Post Office or online at USPS.com. The value of the item being sent will determine how much insurance will cost.
It is crucial to remember that insurance excludes coverage for piracy. The purchaser will not be qualified for a refund or replacement if the item is lost or harmed as a result of theft. It is advised to report such incidents to the police in such circumstances.
Unless the buyer has specifically requested and paid for additional insurance, the seller is responsible for any shipping insurance. The onus is on the seller to make sure the item arrives in the condition specified in the description in the case of eBay’s money-back promise, though.
The customer should get in touch with the vendor right away to attempt and settle any issues if the item is delivered damaged. The buyer may file a complaint with eBay’s Resolution Center if the seller is unresponsive or unwilling to address the problem. Then eBay will intervene to mediate the conflict and offer a solution.
In conclusion, shipping damage is covered by eBay’s money-back promise. For added security, buyers can add insurance to USPS after shipping. However, insurance does not cover piracy, and unless the buyer specifically requests and pays for additional insurance, the seller is responsible for providing shipping insurance. Customers should speak with the seller first if an item is delivered damaged, and if that doesn’t work, they can file a complaint with eBay’s Resolution Center.
No, eBay First Class shipping does not come with insurance for misplaced or broken goods. However, eBay provides coverage for eligible transactions through its Money Back Guarantee program in the event of shipping damage or misplaced shipments. Regardless of the shipping method chosen, this service is available to all eBay customers and sellers.