Call Center Supervision

What is expected of a supervisor? A supervisor is expected to manage their employees’ performance. Leadership styles may vary, and supervisors may utilize the style that works best for them. Regardless of style, however, the key elements of a successful supervisor are communications, teamwork, role modeling, and accomplishments. Read more on case.edu In order for … Read more

What is the role of a supervisor in a call center? Call center supervisors help train and motivate call center representatives as they answer questions, handle complaints, and provide support for clients. Read more on www.betterteam.com Working in a call center can be difficult, and it demands a high degree of productivity and efficiency. In … Read more